FAQ's & Answers
Frequently Asked Questions (FAQ)
Kraken Bikes
Got a question? We’ve got you covered. If you can’t find what you’re looking for, feel free to contact us at hello@krakenbikes.com.
🚚 Shipping
Do you offer international shipping?
Yes — we ship to over 90 countries worldwide.
Do you offer free shipping?
Yes. We offer free global tracked shipping on all orders over £600.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.
Orders over £600 qualify for free tracked shipping worldwide.
How long does delivery take?
Delivery times vary depending on your location:
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UK: 2–3 working days
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Europe: 3–5 working days
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International: 5–10 working days
Please note these are estimates and may vary due to customs or courier delays.
Will I have to pay customs or import fees?
For international orders, customs duties or import taxes may apply depending on your country. These charges are the responsibility of the customer.
📦 Orders
How can I track my order?
Once your order has been dispatched, you’ll receive a tracking number via email so you can follow your delivery.
Can I change or cancel my order?
If you need to make changes, contact us as soon as possible at hello@krakenbikes.com.
We’ll do our best to help, but we cannot guarantee changes once your order has been processed.
🔁 Returns & Exchanges
What is your returns policy?
We offer a 30-day returns policy on most items. Products must be unused and in original packaging.
Can I exchange an item?
Yes — we offer easy exchanges. Just contact us and we’ll guide you through the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
🚴 Products
Are your bikes assembled before shipping?
Some bikes may require partial assembly (e.g., handlebars, pedals). Instructions will be provided where necessary.
How do I choose the right bike or size?
If you’re unsure, contact us at hello@krakenbikes.com and we’ll help you choose the right fit for your needs.
Do your products come with a warranty?
Many of our products come with a manufacturer’s warranty. Specific details are included with each product.
💳 Payments
What payment methods do you accept?
We accept major credit/debit cards and other secure payment methods available at checkout.
Is my payment secure?
Yes — all payments are processed securely using trusted payment providers.
⚠️ Issues & Support
What if my order arrives damaged?
Please contact us within 48 hours of delivery with photos, and we’ll resolve the issue as quickly as possible.
What if something goes wrong with my order?
We’re here to help. Email us at hello@krakenbikes.com, and we’ll work to resolve the issue swiftly and fairly.
💬 Still Need Help?
Our team is here to help with anything you need.
🛡️ Why Shop With Kraken Bikes?
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Free global shipping over £600
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Ships to 90+ countries
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Tracked delivery
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30-day returns
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UK-based business